OrbitForm, online forms and e-signatures for NDIS providers

Most form tools stop at Submit

For a disability provider, Submit is where the work starts. A referral has to become a client record. An incident has to reach the right person today. An agreement has to be signed before support can begin, and all of it has to stand up years later, in an audit. OrbitForm was designed around that gap.

What was designed

From a link to a signed agreement

The same journey seen from three sides: what the person filling the form does, what OrbitForm does for them, and what the provider gets back. It moves on by itself, and stops while you read.

Building a form should take minutes, not a meeting

A coordinator can describe the form in a sentence and OrbitForm drafts it, or they can start from one of the NDIS templates, open a blank canvas, or photograph the paper form they already use and have it rebuilt. Forty-three field types cover the real work: costed line items, NDIS catalogue prices, a body chart to draw on, booking slots, consents and signatures.

Forms people can actually finish

Most people meet this product on a phone, in a kitchen or a car, often at a hard moment. The form asks one thing at a time, saves from the first keystroke, and can be picked up later from a private link. Out of range, it keeps working: the answers, and a signature drawn on the screen, wait on the device and send themselves when the signal comes back. Nobody has to make an account.

Six jobs run the moment a response lands

In other form tools, staff do this by hand. Here, each response is scored, the right people are emailed, the documents are created and the record is added to the care system. Staff can see each job in the response, and every five minutes OrbitForm retries any job that failed.

Rules first, AI second

Where vulnerable people are involved, a score has to be explainable. Every point traces back to a specific answer, and the reason sits beside the number. Claude then reads the whole response the way an intake coordinator would, and writes a short summary, a suggested next step and up to four concerns. It can raise risk by up to thirty points, never lower it, and it cannot clear a flag or close anything. The rule-only scores are kept separately, so its influence is always visible. If it is unavailable, the rules simply stand.

One inbox, and everything about a response in one place

The dashboard opens on what needs you today, not on a chart. In a response, staff see the answers, the scores with their reasons, the documents, the signature status and the jobs that have run, and can correct an answer, which rescores it, or send it for signature without leaving the drawer. Analytics only counts what it can prove: unique views, completion, time to fill, and the question where people stop.

Everything it handles

One tool covers the whole of it, from drafting a form to starting a service.

Signing that understands the document

Most e-signature tools only know where the signature boxes are. OrbitSign reads the document, finds every place that needs a signature and a date, and works out who should sign from seven roles, following the NDIS supported decision-making model. When the last person signs, the agreement is filed in the care system and the service can start.

What the provider gets back

Nobody spends an hour retyping a referral. Agreements reach the right file on their own, incidents are seen the same day, and the audit evidence is already collected because it was captured as the work happened. Consent, identity checks, signatures and records all sit in one tool, so nothing gets lost between systems.